Shipping Info
Thank you for shopping with EclipseMuse. Please review the following information regarding order processing, shipping, and delivery.
Shipping Locations
EclipseMuse currently ships to addresses within the United States.
We do not currently offer international shipping. Any updates to our available shipping destinations will be reflected at checkout.
Order Processing
Orders are typically processed and shipped within 1–3 business days after the order is placed.
Business days are Monday through Friday and do not include weekends or federal holidays.
During product launches, sales, holidays, or periods of high order volume, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Order Changes and Cancellations
You may request to cancel your order within 1 hour of placing it, provided that the order has not already been fulfilled or shipped.
Submitting a cancellation request does not guarantee that the order will be canceled. Your cancellation is confirmed only after it has been reviewed and approved by EclipseMuse.
Once an order has been fulfilled or shipped, it can no longer be changed or canceled. Eligible items may be returned after delivery in accordance with our Return & Refund Policy.
If you need to update your shipping address or request a cancellation, please contact us as soon as possible at support@eclipsemuse.com.
Shipping Rates and Delivery Estimates
Available shipping methods, shipping costs, and estimated delivery times will be displayed at checkout.
Estimated delivery times begin after your order has been processed and transferred to the shipping carrier. Processing time is separate from shipping transit time.
Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier disruptions, customs processing, or other circumstances outside our reasonable control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Shipping Address
Please review your shipping address carefully before submitting your order.
If you need to correct or update your address, contact us as soon as possible at support@eclipsemuse.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.
EclipseMuse is not responsible for delivery problems caused by an incorrect or incomplete shipping address provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt, or the customer’s failure to collect the package, the customer may be responsible for additional shipping costs to have the order sent again.
Delayed or Lost Packages
Shipping delays may occasionally occur after an order has been transferred to the carrier.
If your tracking information has not updated for several business days or you believe your package may be lost, please contact the shipping carrier using your tracking number.
You may also contact us at support@eclipsemuse.com, and we will do our best to assist you with reviewing the shipment.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location, secure package areas, mailrooms, and with household members, neighbors, or building management.
Some carriers may mark a package as delivered shortly before it arrives, so please allow one additional business day.
If the package still cannot be located, contact the shipping carrier directly and notify us at support@eclipsemuse.com so we can review the situation.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged, defective, or incorrect, please contact us promptly at support@eclipsemuse.com. Include your order number and clear photographs of the item and its packaging so we can review the issue and make it right.
Damaged, defective, or incorrect items will be handled in accordance with our Return & Refund Policy.
Return Shipping
Customers are responsible for return shipping costs for standard returns.
If you received an incorrect, defective, or damaged item, EclipseMuse will cover the applicable return shipping costs.
Please review our Return & Refund Policy for complete return eligibility requirements and instructions.
Contact Us
For questions about shipping, delivery, order changes, or cancellations, please contact: