Returns & Exchanges
We hope you love your EclipseMuse jewelry. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must be:
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Unworn and unused
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In its original condition
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Returned with its original packaging
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Accompanied by the receipt or proof of purchase
Items that show signs of wear, damage, alteration, or improper handling may not be accepted.
This return policy applies to eligible online purchases made through eclipsemuse.com.
How to Start a Return
To request a return, please contact us at support@eclipsemuse.com within 14 days of receiving your order. Please include your order number and the item you would like to return.
If your return is approved, we will provide the return address and instructions for sending your package.
Please do not send your return without contacting us first. Unauthorized returns will not be accepted.
Approved returns must be shipped within 7 days of receiving the return instructions.
Return Shipping
Customers are responsible for return shipping costs for standard returns. We strongly recommend using a trackable shipping service, as EclipseMuse is not responsible for return packages that are lost or damaged in transit.
If you received an incorrect, defective, or damaged item, EclipseMuse will cover the return shipping cost.
Original shipping charges are non-refundable, except when the item received was incorrect, defective, or damaged, or when otherwise required by law.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible at support@eclipsemuse.com. Please include your order number and clear photos of the item and packaging so we can review the issue and make it right.
Non-Returnable Items
Sale items and items marked “Final Sale” cannot be returned or exchanged.
Gift cards are also non-returnable.
Please contact us before purchasing if you have questions about whether a specific item is eligible for return.
Exchanges
We do not currently offer direct exchanges.
The fastest way to receive a different item is to return the original item and place a separate order once your return has been approved.
Refunds
We will notify you after we receive and inspect your return.
If the return is approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
EclipseMuse reserves the right to deny a refund if the returned item does not meet the eligibility requirements listed above.
If more than 15 business days have passed since your refund was approved, please contact us at support@eclipsemuse.com.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the legal right to cancel or return your online order within 14 days of receiving it, without providing a reason.
Returned items must be unworn, unused, in their original condition, and returned with their original packaging and proof of purchase.
Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrect, or unless otherwise required by applicable law.
Contact Us
For return or refund questions, contact us at: